You can still proceed to Neo Celebrates portal (neocelebrates.com), log in to redeem your cash vouchers before 31 Dec 2018. Voucher validity is 90 days from the date of redemption (will have to utilise by 31 Mar 2019).

Minimum Neo Stars required for redemption 1,250 Neo Stars to $5 voucher.

Neo Stars are only awarded for menu price (Catering) and item price (Retail) excluding discounts, delivery & GST charges. Items such as side orders, mini party sets, DIY stations, live stations & bentos are not eligible for Neo Stars. umidelivery items are also excluded from earning Neo Stars. Do note that an activated account is required and the member is responsible for informing the Catering Consultant of membership details. Unfortunately we are unable to award Neo Stars for past events, hence Neo Stars will not be awarded for memberships that were activated after point of ordering, or if the Catering Consultant was not informed of the membership details.

Unfortunately we are unable to award Neo Stars for orders made prior to becoming a Neo Celebrates member. An active Neo Celebrates membership account, of which details must be provided to the Catering Consultant at the point of ordering, is required for the system to award and credit Neo Star

Neo Stars will not be awarded for non-activated cards at point of ordering. An activated account, of which details must be provided to the Catering Consultant at the point of ordering, is required for the system to award and credit Neo Stars.

Yes, provided that you have provided necessary details of membership to the Catering Consultant at the point of ordering. Neo Stars will be automatically credited within 7 working days after the event date.

You may log on to your account at Neo Celebrates portal here to find out.

Neo Stars will be credited within 7 working days for valid orders excluding discounts, delivery, GST charges, side orders, DIY stations, live stations & bentos.

You can exchange your Neo Stars for vouchers by following the below steps:
1. Log into your account on neocelebrates.com
2. Go to “Redemption” tab.
3. Add desired vouchers into cart. You can read the T&Cs of the vouchers by hovering your cursor over them.
4. Click onto “Redeem” to cart out your e-vouchers. Your Neo Stars will be deducted accordingly.
5. An email consisting all the e-vouchers that you have redeemed will be sent to you.

- For redemption of retail vouchers, flash the QR code that’s on the voucher before making your purchase at the cashier.
- For redemption of catering vouchers, quote your voucher number and membership number to your catering consultant who will assist you accordingly.

A minimum of 1,250 Neo Stars is needed to redeem a $5 voucher.

Vouchers are valid for 90 days, from day of redemption

Vouchers redeemed have to be used within 90 days of redemption. Please use them before they expire.

All Neo Stars that were unredeemed before 31 Dec 2018 will be channelled into our Begin with Love 2019 campaign. Begin with Love campaign is an initiative where the group will be donating all New Year’s Day catering revenue to support non-profit organisations. We sincerely apologise for the inconvenience caused.

Kindly note that 250 Neo Stars will be equivalent to $1.

Yes, you can still proceed to Neo Celebrates portal (neocelebrates.com), log in to redeem your cash vouchers before 31 Dec 2018.

Minimum Neo Stars required for redemption 1,250 Neo Stars to $5 voucher.

Neo Stars that were unredeemed will be channelled, to Begin with Love campaign, where 250 Neo Stars = $1.